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Support Services

The basic versions of our services

On the side of the support services, Pine Grove has developed basic versions of the following products:

01

Dynamic Service Tool (DST)

a real-time tool to verify the availability of the service of a defined Solution in a concrete geographical location, to anticipate or not a potential sale.

02

Dynamic Object Tool (DOT)

to monitor the performance of a particular set of devices, anticipating malfunctions or failures, and especially evaluating in the on-boarding period, when a device should be installed and until it becomes stable.

03

Help Desk

Pine Grove is setting up a technical Help Desk to support customers that could have problems to initiate the solution, especially those that are subject to heavy indoor conditions. Mainly for B2B and B2C customers .

DST, DOT and Help Desk

are offered to Pine Grove’s B2B customers and distributors at a prepaid annual fee